Support
Contact Support
We are here to help with upload issues, report access, payment questions, and privacy requests.
What you can contact us about
Upload issues
Problems uploading a PDF or image, file format errors, or documents that did not process correctly.
Report access
Unable to view your report after payment, missing findings, or session issues.
Payment and refund questions
Billing questions, duplicate charges, or refund requests. Please include your order reference from Paddle.
Privacy and data deletion requests
Requests to delete your account, uploaded documents, or personal data. We will process deletion requests within 30 days.
Technical problems
Errors, broken pages, or anything that is not working as expected.
Important limitations
- We do not provide medical advice. For medical questions, please consult a qualified healthcare provider.
- We do not provide legal advice. For legal questions, please consult a licensed attorney.
- We do not negotiate directly with healthcare providers or insurance companies on your behalf.
- MD Bill Check is an informational tool only. We cannot guarantee billing corrections, refunds, or dispute outcomes.