Privacy & Security
Your privacy matters. Here's exactly how we protect it.
You're sharing sensitive documents with us. We take that seriously. This page explains — in plain language — how we handle your information.
Our privacy principles
Secure document handling
Your documents are transmitted and stored using encryption. We use industry-standard security practices to protect your files from unauthorized access.
Minimal data collection
We collect only the information needed to provide our service. We don't ask for more than we need, and we don't keep data longer than necessary.
We never sell your data
Your personal information and medical documents are never sold to advertisers, data brokers, or any third party. Full stop.
You control your data
You can request deletion of your account and all associated documents at any time. We'll remove your data promptly.
Privacy-first approach
Privacy is built into how we design BillPilot — not added as an afterthought. We make decisions with your privacy in mind.
Plain-language explanations
We write our privacy information in plain English. No legal jargon designed to confuse you. If something isn't clear, ask us.
Privacy policy details
What information we collect
When you use BillPilot, we collect the documents you upload (such as medical bills and EOBs), basic account information (such as your email address), and information about how you use our service. We do not collect more than we need to help you.
How we use your information
We use your information to provide the BillPilot review service — to organize your documents, identify possible billing issues, and generate next steps and materials for you. We do not use your information for advertising or sell it to third parties.
How we protect your documents
Your documents are encrypted in transit and at rest. We use secure, reputable infrastructure providers. Access to your documents is limited to the systems and personnel needed to provide our service.
How long we keep your data
We retain your documents and case information for as long as your account is active or as needed to provide our service. You can request deletion of your data at any time, and we will remove it promptly.
Sharing with third parties
We do not sell your personal information or medical documents to any third party. We may share information with service providers who help us operate BillPilot (such as cloud storage providers), but only under strict confidentiality agreements and only as needed to provide our service.
Your rights
You have the right to access the information we hold about you, request corrections, and request deletion of your data. To exercise these rights, contact us through our support channel. We will respond promptly.
Disclaimer: BillPilot provides informational support to help you review medical billing documents and prepare questions or dispute materials. It is not medical advice, legal advice, or insurance coverage advice.